Experience
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2002-2008
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C3 | Carlson Computer
Consulting, Seattle, WA |
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Computer Systems & Network
Analyst / Computer Support Specialist
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- founded and operated successful technology consulting firm,
gaining 120 clients over 6 years
- designed, installed, and supported Windows 2000/XP
workstations and Apple OS X computer systems
- installed and maintained printers, scanners, optical
drives, backup hard drives, USB wireless devices, as well as digital
cameras, PDAs and digital music players
- setup and configured home and small business LAN/WAN
networks supporting 1-10 PC / Mac workstations, fileservers, network
printers, hubs, switches, routers, cable or DSL modems and related
cabling
- excelled in research, self-teaching, troubleshooting,
problem-solving and documentation using Internet, Microsoft KB, Apple
Support, and print resources
- integrated legacy software / hardware with newly acquired
systems
- worked with and trained people with varying degrees of
technical knowledge
- authored and maintained small business and personal
websites using Mozilla / Seamonkey & handcoded HTML
- advocated for and taught open source productivity software
including OpenOffice, Firefox, Thunderbird, VNC, VLC, VirtualBox, and
Ubuntu and Fedora Linux distributions
- evaluated and advised on hardware upgrades and new
equipment purchasing
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| 1999-2001 |
Speakeasy
Inc., Seattle, WA |
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Senior Help-Desk Analyst
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- instructed end-users on DSL modem
installation, TCP/IP and Internet client configuration; and
troubleshooting of Ethernet and router hardware
- resolved account configuration issues; configured and
co-managed
Redback DSL router
- advocated for Apple end-users as lead support specialist
for
Apple-specific issues
- achieved advanced proficiency with Windows 98/2000/XP
operating systems
and Internet applications
- managed relationships with national dialup service providers
- engaged in special projects including basic mailserver
administation as
postmaster; and maintenance technician for TCS 1000 dialup rack and
Radius authentication server
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| 1998-1999 |
The
Foundry (AmeriCorps),
Seattle, WA |
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Director of Development /
Computer Specialist /
Self-Enrichment Education Teacher
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- developed 4 youth empowerment
volunteer projects focusing on using the Internet in self-expression
and community service, and recruited 18 high school students for them
- designed, installed, and networked a 6 workstation computer
lab
- established and fostered relationships with non-profits and
schools
- solicited donations of refurbished computer equipment and
software
- authored and taught web development and graphic design
classes
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